Delivery Policy

At SouthernPick.store, we’re happy to offer free shipping on all orders.

Processing Time

All orders are processed within 1–3 business days after payment is confirmed. Orders are not processed on weekends or public holidays.

Delivery Time

Estimated delivery times:

  • New Zealand: 5–10 business days

  • Australia: 7–14 business days

  • International: 10–20 business days

Please note that delivery times are estimates and may vary due to customs, carrier delays, or high demand.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email to monitor your delivery.

Delays

While we aim to deliver within the estimated timeframe, delays may occur due to:

  • Customs processing

  • Weather conditions

  • High order volumes

We appreciate your patience and understanding.

Incorrect Address

Please ensure your shipping details are correct at checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Lost or Missing Packages

If your order has not arrived within the expected timeframe, please contact us so we can assist you.

Contact Us

If you have any questions about our shipping policy, please contact us:

Email: southernpick.store@gmail.com
Phone: +64 220242491

Customer Support Hours:
Monday – Friday, 9:00 AM – 5:00 PM (NZT)

Thank you for shopping with SouthernPick.store.